When Did Telecom Become So Complicated?
There was a time when telecom was relatively simple. A business had a phone system, a few telephone lines and an internet connection. The IT team knew where everything was,…
Your Telecom Data Is Trying to Tell You Something. Are You Listening?
Every day, your business generates data.Financial reports reveal spending patterns.Sales dashboards highlight customer trends.Operational metrics identify bottlenecks and opportunities.Cybersecurity tools detect unusual behaviour before it becomes a serious threat.Businesses rely…
Can You Name Your Top 10 Telecoms Expenses Right Now?
Most finance leaders can tell you their largest cost centres without hesitation; payroll, office rental, insurance, software licensing and so on. These expenses are monitored closely because they have a…
What If Your Telecom Environment Had a Health Check?
Most organisations understand the importance of regular health checks.We monitor financial performance through audits and reporting, we assess cybersecurity risks through penetration testing and vulnerability assessments and we evaluate IT…
The Subscription Problem Nobody Talks About: Telecoms Services
Most of us have experienced subscription fatigue.You sign up for a streaming service to watch one show, subscribe to a fitness app with the best intentions or start a free…
Would You Trust a Car Dealer to Tell You their Competitors Have Better Options?
When you buy a car, the dealership plays an important role. They help you to choose the right model, arrange financing and provide servicing and maintenance. Now imagine going back…
You Wouldn’t Ask Sales to Run Your Finance Department
Every role in a business has a specific purpose. Your sales team is focused on generating revenue and your finance team is focused on controlling costs, managing budgets and ensuring…
Would You Let the Fox Guard the Henhouse?
When it comes to protecting something valuable, one principle is universally understood: the person responsible for safeguarding your assets should not have a vested interest in exploiting them.That’s the meaning…
What to Look for in a Modern TMS Platform
Telecom Management Services (TMS) have evolved significantly over the past decade. What used to be a back-office function focused on checking invoices and contract administration has become a strategic capability…
Who’s Auditing Your Telecom Costs: Your Provider or an Independent Partner?
In our previous article “Why Your Telco Service Provider Shouldn’t Be Managing Your Telecoms Environment" we realised the risks of letting your telecoms service provider also manage your telecoms environment.…