The Silo Trap
When does the Silo Trap occur? Silos within organisations occur when teams or departments use separate platforms, systems or technologies that operate independently of one another. This makes collaboration and…
The Dangers of Siloed Data in Decision-Making
Most of us know what DDDM (Data-driven decision making) is and understand the importance of it as well. For those who don’t, DDDM, put simply, is making decisions based on…
The Hidden Waste of Siloed Platforms
Efficiency, efficiency, efficiency. A word that is paramount to any organization that’s striving to maximise their productivity and streamline their operations. However, many organizations overlook unknown inefficiencies by making use…
AI Ethics
We are all aware that artificial intelligence (AI) is evolving rapidly in a large range of industries and because of this, the conversation around AI ethics is becoming increasingly crucial.…
Seven Symptoms of an Unhealthy Telecoms Environment
In today's article, we will shed light on the often overlooked signs of an unhealthy telecoms environment. Just like any other aspect of an organization, the telecoms environment plays a…
How Customer Experience (CX) and Employee Experience (EX) work together
What is Customer Experience (CX)? Customer experience (CX) is a consumer's attitude towards a company based on all the consumer's interactions with the company (Mixon & Torode, 2020). These interactions…