As we know, telecoms is a major player when it comes to enhancing communication, collaboration and overall efficiency in any organisation. However, as technology continues to evolve and organizations continue to grow, their telecoms resources can become increasingly difficult to manage, likely resulting in a telecoms environment that is spiralling out of control. Recognizing the early signs of this is crucial for any organization that wants to avoid hefty penalty fees, decreased productivity, employee frustration and security concerns.
Below are some key indicators that your organizations’ telecoms resources may be getting out of hand:
1. Unclear Inventory
One of the earliest indicators that a telecoms environment is in trouble is a lack of clarity regarding your telecoms inventory. If an organization is battling to keep track of their telecom assets, such as; mobile devices, 3G cards, landlines, software licenses etc., red flags should be going up. Untracked / unmanaged telecoms assets can lead to overspending, service disruptions, security vulnerabilities and so on.
2. Ballooning Costs
Monthly bills that increase without clear justification or without your knowledge suggest that your telecoms resources are going unmanaged. When this happens, rising costs can take you by surprise as they often go unnoticed until they have reached an alarming value / rate.
3. Fragmented Communication Systems
If an organization’s employees are making use of various telecoms technologies / platforms to communicate, then that is a clear sign that they are relying on a disjointed communication system. This can lead to inefficiencies, lost messages, misunderstandings and decreased productivity.
4. Poor Scalability
As organizations expand, so do their telecom needs and if their current telecoms resources struggle to support that expansion effectively or if they were never designed to grow with the organization then that is a clear sign that the telecoms environment and assets are going unmanaged, and the necessary skills needed to manage this environment are lacking severely.
5. Fragmented Vendor Relationships
It is not uncommon for an organization to have a telecoms environment that is made up of products and services from multiple vendors. However, if these relationships and agreements are going unmanaged and if the necessary telecoms skills are missing, then it will result in inefficient services, overlapping services, increased administrative workload, inefficient technologies etc.
6. Compliance and Security Concerns
As existing telecoms services are upgraded or new services are contracted, the risk of compliance issues and data breaches grows. If an organizations’ telecoms environment is finding it challenging to adhere to regulations and is experiencing more and more frequent security concerns, then this environment requires immediate attention.
In any organizations, their telecoms resources must be managed proactively and efficiently in order to support the organization. By recognizing the signs that indicate that an organizations’ telecoms environment is getting out of hand, they take their first step towards improving their telecoms environment.
So what can you do if some of the points above are relevant to your organisation?
Employ ICT specialists with a track record of optimizing and managing this environment. Contact Telesa Comms if you’re ready to take control of your telecoms environment and change it from a business expense to a strategic telecoms business enablement tool.