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What 2024 Taught Us About Telecoms Resilience

As we near the end of 2024, it’s time to reflect on some of the common challenges that Teleco’s (telecoms service providers) faced in 2024, as well as the lessons learned that will be taken into 2025. While each of the factors discussed below contributed to a rather turbulent year, they also provided Telco’s with critical insights that should be taken into the new year.

The factors:

1. Robust Infrastructure

One of the key takeaways of 2024 is the importance of robust infrastructure. As remote working continued to increase in adoption, so did the demands on digital connectivity. Therefor Telco’s with outdated network infrastructure struggled to cope with these increasing demands, especially during times of crisis, leaving many of their customers to face telecoms service outages.

Takeaway for 2025: Telco’s must place a focus on upgrading and diversifying their network infrastructure in order to provider their current and future customers with services that are reliable and suitable to their needs.

2. Strengthening Cybersecurity

As mentioned above, remote working grew in popularity in 2024. While this created a positive shift for Telco’s as their customer base increased, this shift unfortunately caught the attention of opportunists as well. The number of cyber-attacks on Telco’s during 2024 grew exponentially resulting in service interruptions, downtime and even direct attacks on some Telco’s customers as well. However, Telco’s with robust cybersecurity were able to minimize their attacks, as well as the damage of each, and also strengthened their reputation amongst their consumers.

Takeaway for 2025: Investing in advanced cybersecurity measures is paramount. This includes the use of AI-driven threat detection systems, regular security audits and ongoing employee training on cybersecurity best practices. By prioritizing security, Telco’s can protect both their infrastructure and their customers’ data, thus fostering trust and loyalty.

3. Enhancing Customer Communication

2024 revealed that customer communication is key, especially during times of crisis. A large number of Telco’s faced backlash and even lost customers due to poor communication from the Telco’s side during service disruptions and service outages. Customers always want to stay informed, but especially now in an age where they’re so dependent on digital connectivity.

Takeaway for 2025: Telco’s must develop communication strategies that keep their customers informed on as many platforms as possible, as often as possible. These platforms can included; email, SMS, mobile applications, social media platforms etc.

As we near 2025, Telco’s must begin taking the difficulties faced, by either themselves or their competitors, during the 2024, and learn and grow from them. By prioritizing infrastructure investment, strengthening their cybersecurity and improving communication with their customers they will be better prepared for the upcoming year and the new challenges that it will bring.