The Cost of an Inefficient Sales Management Process
In most organizations, Sales is the main source of revenue and the success of these organizations relies on their ability to makes continuous sales which relies on the success of…
The Evolution of Technology from 2022 – 2023
The technology industry is advancing at an exponential rate, introducing new technologies to reinvent business processes and captivate consumers. We look at the development of technology from 2022 to 2023:…
Robotic Process Automation VS Cognitive Automation
Robotic Process Automation (RPA) and cognitive automation are popular tools being employed by CIOs in order to speed up business processes, explains Kulkarni (2022). RPA and cognitive automation are often…
Challenges to Business Process Automation
Business Process Automation (BPA) is the use of technology to complete business activities with little to no human intervention (Malak, 2022). BPA efficiently performs manual and repetitive tasks, enabling employees…
Business Process Automation
Business Process Automation (BPA) is an advanced technology used to automate and streamline complex processes within a business (Gaikwad, 2021). Manual and repetitive tasks are automated, allowing business teams to…
The Evolution of Industry Leaders Towards a Platform Business Model
The traditional flow of a business’s lifecycle, which includes everything from the design and manufacturing process to the sale and consumption of products and services, is changing in our digital…
Creating Value Through Platform Business Models
A platform business is defined as a business model with a core focus on generating value by facilitating seamless interactions between many users (Deloitte, 2021). One of the main roles…
How AI can Revolutionise the Telecoms Industry
According to studies by BCG, Artificial Intelligence (AI) should be central to the transformation of Telcos, as it assists in enhancing performance in both the short and long term (Banerjee…
Creating Value Through Digitalisation: South African Banking Sector
Digitalisation in the South African financial industry has been gaining significant momentum over the last decade (Romagny et al., 2021). Due to the quick entry of new digital players, the…
Benefits of Digital Transformation for Communications Service Providers (CSPs)
Digital transformation is defined as the process through which businesses implement technologies across their business processes in order to be a driver for change (Digital Transformation, n.d.). This process of…